After Sales Service


KNS Canada  exclusively guarantees after-sales service on all of its products. The devices, under warranty or without warranty*, are managed by our engineers/technicians specializing in diagnostics and repair.

Our team

Because we are the distributor, our  team of engineers and technicians is qualified and has excellent knowledge of the products. They provide fast and high-quality assistance.

Preventive Maintenance/Service Contract offer

This contract includes:

a)     Annual Preventive Check Up and Maintenance Services performed as recommended by the manufacturer
b)    Data Back Up and Cleanup of Hard Drive for optimum performance of the system and updates to the newest software version released by the manufacturer
c)     Two annual calibrations for Fibroscan 2G probes and one annual calibration for Fibroscan 3G probes per the official requirements as specified by the manufacturer
d)     A troubleshooting response time of 3 business days for diagnostics and 10 business days for repairs
e)     Unlimited replacement of defective spare parts
f)      Priority in servicing scheduling
g)     Upper & lower front/back panels, wheels, tablet and complete mechanical chassis and Probe replacement not covered under contract
h)    Unlimited Probe memory re-programming

KNS Canada Service Contact:

*By phone 1-800-233-1008
*cell 1-647-892-1415